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Practice Management Toolkit: The Path to a Preventive Practice
Five Tips for the Path to a Preventive Practice
#5: Customer Service
And FINALLY, NUMBER FIVE (5) is customer service. Dentistry really is about service. Certainly we are about treatment, and now we’re about prevention. But within all that we are also about customer service, helping the patient feel good in our office, wanting to come to us, to not be afraid, and have a strong desire to have a healthy mouth. We know we want a healthy heart. We know we need our knees to work. We know we don’t like to have bad shoulders. We need to get the mouth, the teeth, and the infrastructure of the mouth into the same category of importance as the rest of the body. And we do that by helping people focus on prevention, fixing anything that is wrong, and taking them all the way through, as to exactly what to do, how to do it, what products to use. If we follow this program your practice will grow, your patients will have better quality of care, your referrals will go up. And the best part is doctor and staff satisfaction go up, because nothing is better (as one dentist to another) than helping people to be healthier, to feel good about themselves, and I don’t think there is much in the world that is more impressive and exciting than a beautiful smile from a happy patient.
Increased Patient Satisfaction leads to Improved Team Satisfaction
I thank you very much for spending this time with me, because we are all now on the path to a preventive practice.
