One of the most important aspects of every position of the dental team is to have excellent communication skills. Interacting with people is a key part of oral health care between professionals, within the team, with the public and especially with our patients. Understanding the basic principles of good communication should be a requirement for everyone and their application in oral health care is an absolute “must”. This section of the practice management “Toolkit” deals with some of the aspects of acquiring and applying communication skills.

Applied Communications

	How to Develop a Presentation
	The Health History
	One Minute Marketing
	Enhancing Telephone Communication in the Dental Office
	Outcomes Assessment Survey to Determine Patient Satisfaction
	Tobacco Cessation Intervention: How to Communicate with Tobacco Using Patients

Conflict Management

	Managing Conflict With Co-Workers As Well As Your Boss - NYCDS
	Business Chambers

Communication with Children

	Conversational Spanish in Pediatric Dentistry
	It’s Magic: A Unique Practice Management Strategy
	Radiographic Techniques for the Pediatric Patient