DENTALCARE.COM FAQ'S

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CE certificates are automatically forwarded to Florida and Louisiana CE Broker on a monthly basis. For example, if you took a course in January, the record would be sent to CE Broker in the beginning of February. To ensure that your information is properly recorded, it is necessary to enter your license number. For accurate submissions into the Florida CE Broker system, dentists need to have a DN in front of their license number and hygienists need to have a DH in front of their license number. Please remove any zeros at the front of your license before submitting. CE Broker does not accept zeros.
  • Go to the dentalcare.com site Log in/Register page.
  • In the "Sign In" box, click "I forgot my password"
  • Enter your email address. You will receive an email with instructions on how to reset your password. If you do not receive the email, check your spam/junk folder.
  • Click here to register. To create your profile, your password must have at least 8 characters and contain at least 1 number..
One of the new features of our site is shared credentials with ProShop (online shopping cart). You may now log in to these sites using your dentalcare.com email and password. You will be asked to supply additional information in ProShop. Once your information is updated, there is no waiting period to place an order in ProShop if you are a dental professional. Students and Educators have a 72- hour approval process before an order can be placed. If there is an issue setting up a purchasing account, you will be contacted. For information about your account or order status, please call our Customer Service Department. The toll free telephone number is 1 (800) 543-2577 Option 7 Monday through Friday 8 am to 6 pm EST.
Please make certain you are logged in and have received a passing score. You may want to delete your cookies and temporary files.
When you complete a continuing education course on dentalcare.com, a form will come up that requests your name, address, etc. If you are a member of the AGD, make sure to fill out the field that asks for your AGD membership number. When you hit submit, a copy of the "proof of completion" is e-mailed directly to the AGD and P&G. You may also want to print a copy for your records.
Yes - we are an ADA CERP Recognized Provider.
I am sorry to inform you that we cannot delete CE courses which have already been submitted. As a CE provider, we are required to keep copies of all submitted courses for 7 years. Due to this regulation, our system does not allow course deletion. This ensures that a course will not be deleted accidentally.
To share with your professor at this time as long as the assignment is still open, please do the following: 1. Go to “Your Courses and Activities,” find the course and under “Certificate” click the envelope icon. This will open the certificate page. 2. Look for “SUBMIT YOUR ASSIGNMENT TO DENTALCARE.COM” near the bottom. 3. Under “Assignment” add the number and click “SUBMIT.” Your score will now show in your professor’s log. The most efficient way is to enter the number on the CE home page. This will call up the course and track the assignment on your teacher’s log.
There is no fair way to select some groups without denying others that are equally deserving. Therefore, these donations are made through existing partnerships. In the United States, we make product donations to Feeding America and their affiliates. You may want to visit their website and search their affiliate network to see if there is one near you. We also provide product in response to disasters, emergencies, and humanitarian efforts. In these instances, we work with already identified partners.
There are two ways to access and print your CE credits.
  • Click here to sign in dentalcare.com.
  • Click on "Your Profile". Click on "Your Courses & Activities". Your CE credits can be found under "Courses Submitted".
OR
  • Click here to sign in dentalcare.com.
  • Click on the "Professional Education" dropdown menu on the home page.
  • Click on "Your Courses & Activities". Your CE credits can be found under "Courses Submitted".
To view the case studies located in our Student Resources click here. Note: to review the answers to these test questions contact a faculty member.
You will no longer need a faculty code to access Faculty Resources.
We would be more than happy to provide you with contact information for your Crest + Oral-B Representative. Please send a note using the Contact Us link to submit your request and include the name of your office and the office address (including the zip code.)
We offer one centralized system for idea submissions. To submit your idea and review our guidelines go to click here.
To begin the application process, please check out the "Careers" section of Procter & Gamble's corporate website. The URL is www.pg.com.
Items ordered from our U.S. Customer Service center may only shipped to addresses within the United States.
Improvements were made to dentalcare.com. Instead of logging in using your username and password, you may now log in using the email address you used to set up your registration. The first time you log in the current site, you will be required to update your user profile. Please follow the 2 steps listed below:
  • Click here to sign in. Enter the email address and password you used on the previous dentalcare site. You do not need to create a new registration if you were registered on the previous dentalcare site.
  • Update your profile. You will be prompted to update your information. You may need to enter a new password. Passwords must have at least 8 characters and contain at least 1 number.
One of the new features of our site is shared credentials with ProShop (online shopping cart). You may now log in to these sites using your dentalcare.com email and password. 
Our policy regarding using images from the dentalcare.com website is to provide permission if all of the following conditions are met
  • You are a non profit company/agency
  • They are used for educational purposes only
  • The following credit is given: "Permission granted by Crest + Oral-B"

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