DENTALCARE.COM INSTANT ANSWERS

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Improvements were made to dentalcare.com. Instead of logging in using your username and password, you may now log in using the email address you used to set up your registration. The first time you log in the current site, you will be required to update your user profile. Please follow the 2 steps listed below:
  • Click here to sign in. Enter the email address and password you used on the previous dentalcare site. You do not need to create a new registration if you were registered on the previous dentalcare site.
  • Update your profile. You will be prompted to update your information. You may need to enter a new password. Passwords must have at least 8 characters and contain at least 1 number.
One of the new features of our site is shared credentials with ProShop (online shopping cart) and Patient Education App. You may now log in to these sites using your dentalcare.com email and password. 
  • Click here to register. To create your profile, your password must have at least 8 characters and contain at least 1 number..
One of the new features of our site is shared credentials with ProShop (online shopping cart). You may now log in to these sites using your dentalcare.com email and password. You will be asked to supply additional information in ProShop. Once your information is updated, there is no waiting period to place an order in ProShop. If there is an issue setting up a purchasing account, you will be contacted.
Our policy regarding using images from the dentalcare.com website is to provide permission if all of the following conditions are met
  • You are a non profit company/agency
  • They are used for educational purposes only
  • The following credit is given: "Permission granted by Crest + Oral-B"
To view the case studies located in our Student Resources click here. Note: to review the answers to these test questions contact a faculty member.
You will no longer need a faculty code to access Faculty Resources.
We would be more than happy to provide you with contact information for your Crest + Oral-B Representative. Please send a note using the Contact Us link to submit your request and include the name of your office and the office address (including the zip code.)
We would be more than happy to forward a message to a P&G Representative. Please send a note using the Contact Us link to submit your request and include the name and zip code of your school.
I am sorry to inform you that we cannot delete CE courses which have already been submitted. As a CE provider, we are required to keep copies of all submitted courses for 7 years. Due to this regulation, our system does not allow course deletion. This ensures that a course will not be deleted accidentally.
We offer one centralized system for idea submissions. To submit your idea and review our guidelines go to click here.
To change your order, please call our Customer Service Department. The toll free telephone number is 1 (800) 543-2577.
To begin the application process, please check out the "Careers" section of Procter & Gamble's corporate website. The URL is www.pg.com.
Items ordered from our U.S. Customer Service center may only shipped to addresses within the United States.
We do offer special rates for customers who order larger quantities of our products. For information about our plans, please call 1 (800) 543-2577.
No toothbrush component contains latex.
To cancel your order, please call our Customer Service Department. The toll free telephone number is 1 (800) 543-2577.
Yes - we are an ADA CERP Recognized Provider.
When you complete a continuing education course on dentalcare.com, a form will come up that requests your name, address, etc. If you are a member of the AGD, make sure to fill out the field that asks for your AGD membership number. When you hit submit, a copy of the "proof of completion" is e-mailed directly to the AGD and P&G. You may also want to print a copy for your records.
CE certificates are automatically forwarded to Florida CE Broker on a monthly basis. For example, if you took a course in January, the record would be sent to CE Broker in the beginning of February. To ensure that your information is properly recorded, it is necessary to enter your license number. For accurate submissions into the Florida CE Broker system, dentists need to have a DN in front of their license number and hygienists need to have a DH in front of their license number.
Please make certain you are logged in and have completed all of the required fields. You may want to delete your cookies and temporary files.
For information about your account status, please call our Customer Service Department. The toll free telephone number is 1 (800) 543-2577.
There are two ways to access and print your CE credits.
  • Click here to sign in dentalcare.com.
  • Click on "Your Profile". Click on "Your Courses & Activities". Your CE credits can be found under "Courses Submitted".
OR
  • Click here to sign in dentalcare.com.
  • Click on the "Professional Education" dropdown menu on the home page.
  • Click on "Your Courses & Activities". Your CE credits can be found under "Courses Submitted".
  • Go to the dentalcare.com site Log in/Register page.
  • In the "Sign In" box, click "I forgot my password"
  • Enter your email address. You will receive an email with instructions on how to reset your password.

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ORDERING PRODUCTS

If you have any questions regarding online orders, feel free to call us at this number during the hours listed below. We'd be happy to assist you.

1-800-543-2577
Monday - Friday
8:00 AM to 8:00 PM - Eastern Standard Time