Have a question? Review the most commonly asked questions in customer service!
dentalcare.om Account Information
How do I update my email address or phone number on my profile?
The most common reasons that your profile will not update is 1) the phone number in your current profile is not your correct cell phone number 2)you have an expired graduation date 2) your SMS country code does not match your registered country.
Enhanced Security Measure: 2-step authentication required for email and phone number changes. Step 1: Update your email address and/or your mobile phone number in your profile. Step 2: Save changes at the bottom of the page. Step 3: You will be prompted to authenticate this change in the pop-up window by choosing to receive the code at your previous email or phone number. Step 4: Check your email or phone for the code. For email, you will need to click the link to open a new window where you will be able to copy the code. For text, simply copy the code and enter in the verification box. Step 5: Hit Save!
If it is due to your graduation date or SMS country code, please update and try again.
I've lost my password on dentalcare.com, how do I retrieve it?
- Click on the Log In button.
- In the "Sign In" box, click "I forgot my password"
- Enter your email address. You will receive an email with instructions on how to reset your password. If you do not receive the email, check your spam/junk folder.
The email will provide a link to create your new password. The password reset links are only valid for 1 click, within 24 hours of request. The password must be at least 8 characters, including 1 number and 1 letter. Upon entering your new password, click “Create Your New Password” button.
I'm a new dentalcare user. How do I register?
Click here to register.
How do I find my Crest + Oral-B representative?
To find out the sales rep for your office, please contact customer service by calling 1-800-543-2577, Option 1 or send a note via email at firstname.lastname@example.org. Hours of operations: Mon-Fri: 9am – 5pm EST.
How do I schedule a Teach and Learn?
Please go to https://www.dentalcare.com/en-us/request-teach-and-learn to request a teach and learn for your office. Someone will reach out to you via phone or email to schedule.
Help With Crest + Oral-B ProShop
How do I register for an account on Crest + Oral B ProShop?
Are you interested in ordering products with a professional discount for yourself or your office? Learn how easy it to set up an ordering account and start receiving products right to your door! Click here for detailed instructions on both business and personal accounts. If you have issues with registering or logging in to ProShop, please email Proshophelp.email@example.com.
I can’t log into my Crest + Oral-B ProShop account.
If you have issues logging into Crest + Oral-B ProShop, please email Proshophelp.firstname.lastname@example.org. For office accounts, please provide your account number if possible.
How do I order Manual Bundles on Crest + Oral B ProShop?
Would you like to order manual toothbrush bundles to share with your patients during their dental appointments? Learn how to select your options online at Crest + Oral-B ProShop here.
How do I make changes to my Auto Shipment in Crest + Oral-B ProShop?
Does your office have an auto shipment set up with Crest + Oral-B? Learn how to add items, remove items or set up an auto shipment and receive your products at your convenience here.
How do I make changes to my Crest + Oral B ProShop Account?
Please contact customer service by calling 1-800-543-2577, Option 1, call your Crest + Oral Direct or Distributor Representative, or send a note via email at email@example.com. Hours of operations: Mon-Fri: 9am – 5pm EST.
Continuing Education, Case Studies and Assignments
Where can I find my completed CE courses?
To access and print your CE certificates:
- Click here to sign in dentalcare.com if you are not already.
- Click on "Your Profile" (the icon of a person).
- Click on "Your Courses & Assignments".
- Your CE credits can be found under "Courses Completed".
I completed a course but cannot find my certificate.
Your certificate and score will be stored in “Your Courses & Assignments” on dentalcare.com under the profile icon. You can print your certificate(s) for your records.
If you did not receive your certificate, it indicates the course submission was not complete. To ensure that your submission is complete: Login to dentalcare.com > select desired course > after reading the content, click “Take the Test”. Step 1: Take and submit your test! You will immediately see your score. You have the option to take the test again or to record your course completion and obtain a certificate by clicking “CREATE CERTIFICATE.” Step 2: You can enter your license number and MUST fill out the survey. Click “OBTAIN CERTIFICATE” below the survey. Step 3: (Optional)
If you are unable to complete the first two steps and received an error message, please CONTACT US via this form and list the approximate date and time that you took the test and the dentalcare.com team will troubleshoot further.
I forgot to add my assignment number.
If you have already completed the assigned course and forgot to add your assignment number, go to Your Courses and Assignments. Find the course you completed in your dashboard. Click the three dots to the right of the course and click on “Add Assignment Number” in the drop down menu. Add your assignment number and click ENTER. You will immediately see your assignment number on the course record.
How do I find the answers to the Case Studies?
__ Case Studies and Online Test Feature!__
Faculty members no longer need to provide their students with the answers! Students can take the test online and immediately get their score! If you are a faculty member wishing to see the test answers, please contact customer service.
Why is the ADA CERP language not on my certificate?
As of July 1, 2023, programs with commercial interest can no longer be providers of continuing education using ADA CERP recognition. However, our dedication to providing high quality CE courses has not changed, dentalcare.com is a nationally __approved AGD PACE program provider and an approved provider of the American Academy of Dental Hygiene. __
Will my CE Certificate be sent to the CE Broker?
CE certificates are automatically forwarded to Florida, Louisiana, South Carolina and Tennessee CE Broker on a monthly basis. For example, if you took a course in January, the record would be sent to CE Broker in the beginning of February. To ensure that your information is properly recorded, it is necessary to enter your license number.
For accurate submissions into the Florida CE Broker system, dentists need to have a DN in front of their license number and hygienists need to have a DH in front of their license number.
Please remove any zeros at the front of your license before submitting. CE Broker does not accept zeros. If you forgot to add your license number or one of courses was missing from CE broker after we have uploaded on the first of the month, please visit CE Broker for how to upload the course manually.
Will AGD PACE approved courses be accepted in my state?
Nearly all licensing boards accept credit earned through AGD PACE-approved organizations for re-licensure, but because regulations can change at any time, we recommend that providers or course participants check with their specific licensing boards. Visit the American Association of Dental Boards website to find a complete list of U.S. dental licensing boards. A list of Canadian regulatory boards can be found on the Canadian Dental Association’s website.
Will my CE Certificate be sent to the AGD?
When you get to Step 3 of the course completion process if you are a member of the AGD and want to submmit your course from dentalcare.com, make sure to fill out the field that asks for your AGD membership number. When you hit submit, a copy of the "proof of completion" is sent directly to the AGD. You may also want to print a copy for your records. As always, all your certificates can be found in "Your Courses and Assignments".
Do your courses meet the MACE Act requirements?
To be in compliance with the MATE act, courses must be provided by the organizations listed in the statute. AGD was not included in the statute as a continuing education provider. Currently, PACE-approved programs are not considered authorized providers of this eight hours of safe prescribing training required for renewing or receiving a DEA license. AGD is working diligently on a resolution for PACE approved providers to be recognized for this specific content.
Please check back in the future for any changes in course eligibility.
What is your product donation policy?
There is no fair way to select some groups without denying others that are equally deserving. Therefore, these donations are made through existing partnerships. In the United States, we make product donations to Feeding America and their affiliates. You may want to visit their website and search their affiliate network to see if there is one near you. We also provide product in response to disasters, emergencies, and humanitarian efforts. In these instances, we work with already identified partners.
How can I submit an idea for a new product?
We offer one centralized system for idea submissions. To submit your idea and review our guidelines go to click here.
How do I apply for a job at Procter & Gamble?
To begin the application process, please check out the "Careers" section of Procter & Gamble's corporate website. The URL is www.pg.com.
Is it ok to use images from the dentalcare.com website?
Our policy regarding using images from the dentalcare.com website is to provide permission if all of the following conditions are met
- You are a non profit company/agency
- They are used for educational purposes only
- The following credit is given: "Permission granted by Crest + Oral-B"
Can I recycle any of my Crest or Oral-B products?
Yes! Send us your used dental care products including toothbrushes, brush heads, toothpaste tubes, mouthwash containers, floss containers, floss string, and floss picks. The sustainability effort “Recycle on Us” sponsored by Crest + Oral B, will organize, sanitize, and recycle it all for you—giving recycled plastics entirely new life Find out more here.
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