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Dentalcare FAQs

Have a question about registration or another topic? We might have answered your question below!

Why will my profile update not submit?

How do I find my Crest + Oral-B representative?

How do I schedule a Teach and Learn?

How do I register for a user account for the Crest + Oral B ProShop?

I can’t register or log into my ProShop account.

How do I order Manual Bundles on Crest + Oral B ProShop?

How do I make changes to my Auto Shipment in ProShop?

How do I make changes to my Crest + Oral B ProShop Account?

I can’t/ I need to update my email or phone number on my dentalcare.com profile.

Will my CE Certificate be sent to the CE Broker?

I've lost my password, how do I retrieve it?

I'm a new dentalcare user. How do I register?

I am having trouble finding my CE certificate.

How do I submit the code I received in the CE Zoom Live CE course to receive my certificate?

How do I find the answers to the Case Studies?

Will my CE Certificate be sent to the AGD?

Are your CE courses ADA CERP approved?

Can you delete duplicate courses from my list?

I forgot to add my assignment number.

How do I close the dentalcare.com Messenger “Toothy” chat window?

Why is the dentalcare.com Messenger “Toothy” not working for me?

What is your product donation policy?

Where can I find my completed CE courses?

How can I submit an idea for a new product?

How do I apply for a job at Procter & Gamble?

How can I get the products you offer in the United States shipped to other countries?

Is it ok to use images from the dentalcare.com website?

Can I recycle any of my Crest or Oral-B products?

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Ordering Products

If you have any questions regarding online orders, feel free to call us at this number during the hours listed below. We'd be happy to assist you.


1-800-543-2577
Monday - Friday
9:00 AM to 5:00 PM - Eastern Standard Time