Have a question? Review the most commonly asked questons in customer service!
dentalcare.com - Why will my profile update not submit?
The most common reasons that your profile will not update is 1) you have an expired graduation date 2) your SMS country code does not match your registered country. Please check both of these items and try again. If your profile still does not submit or you do not have a mobile phone, please contact us for additional help.
I've lost my password on dentalcare.com, how do I retrieve it?
- Click on the Log In button.
- In the "Sign In" box, click "I forgot my password"
- Enter your email address. You will receive an email with instructions on how to reset your password. If you do not receive the email, check your spam/junk folder.
The email will provide a link to create your new password. The password reset links are only valid for 1 click, within 24 hours of request. The password must be at least 8 characters, including 1 number and 1 letter. Upon entering your new password, click “Create Your New Password” button.
I'm a new dentalcare user. How do I register?
Click here to register.
How do I find my Crest + Oral-B representative?
Please contact customer service by calling 1-800-543-2577, Option 1 or send a note via email at firstname.lastname@example.org. Hours of operations: Mon-Fri: 9am – 5pm EST.
How do I schedule a Teach and Learn?
Please go to https://www.dentalcare.com/en-us/request-teach-and-learn to request a teach and learn for your office. Someone will reach out to you via phone or email to schedule.
How do I register for a user account for the Crest + Oral B ProShop?
Are you interested in ordering products with a professional discount for yourself or your office? Learn how easy it to set up an ordering account and start receiving products right to your door! Click here for detailed instructions on both business and personal accounts. If you have issues with registering or logging in to ProShop, please email Proshophelp.email@example.com.
I can’t register or log into my ProShop account.
If you have issues with registering or logging in to ProShop, please email Proshophelp.firstname.lastname@example.org.
How do I order Manual Bundles on Crest + Oral B ProShop?
Would you like to order manual toothbrush bundles to share with your patients during their dental appointments? Learn how to select your options online at ProShop here.
How do I make changes to my Auto Shipment in ProShop?
Does your office have an auto shipment set up with Crest + Oral-B? Learn how to add items, remove items or set up an auto shipment and receive your products at your convenience here.
How do I make changes to my Crest + Oral B ProShop Account?
Please contact customer service by calling 1-800-543-2577, Option 1, call your Crest + Oral Direct or Distributor Representative, or send a note via email at email@example.com. Hours of operations: Mon-Fri: 9am – 5pm EST.
Where can I find my completed CE courses?
To access and print your CE credits.
- Click here to sign in dentalcare.com.
- Click on "Your Profile". Click on "Your Courses & Assignments". Your CE credits can be found under "Courses Submitted".
I completed a course but cannot find my certificate.
Your certificate and score will also be stored in “Your Courses & Assignments” on dentalcare.com. You may also want to print the certificate for your records.If you did not receive your certificate, it indicates the course submission was not complete. To ensure that your submission is complete: Login to dentalcare.com, > select desired course > after taking a course, click “Take the Test” on the left sidebar. When you submit your test, you will see your score. You have the option to take the test again or to record your course completion and obtain a certificate by clicking “CREATE CERTIFICATE.” You will then enter your name, license number and fill out a survey. Click “OBTAIN CERTIFICATE” below the survey. If you believe that you completed all steps above and a certificate was still not issued in error, please CONTACT US via this form and list the approximate date and time that you took the test and the dentalcare.com team will troubleshoot further.
Will my CE Certificate be sent to the CE Broker?
CE certificates are automatically forwarded to Florida, Louisiana, South Carolina and Tennessee CE Broker on a monthly basis. For example, if you took a course in January, the record would be sent to CE Broker in the beginning of February. To ensure that your information is properly recorded, it is necessary to enter your license number. For accurate submissions into the Florida CE Broker system, dentists need to have a DN in front of their license number and hygienists need to have a DH in front of their license number. Please remove any zeros at the front of your license before submitting. CE Broker does not accept zeros. If you forgot to add your license number or one of courses was missing from CE broker after we have uploaded on the first of the month, please visit CE Broker for how to upload the course manually.
Will my CE Certificate be sent to the AGD?
When you complete a continuing education course on dentalcare.com, a form will come up that requests your name, address, etc. If you are a member of the AGD, make sure to fill out the field that asks for your AGD membership number. When you hit submit, a copy of the "proof of completion" is e-mailed directly to the AGD and P&G. You may also want to print a copy for your records.
Are your CE courses ADA CERP approved?
Yes - we are an ADA CERP Recognized Provider.
How do I create an Assignment?
Please see this Faculty Reference Guide to Creating An Assignment.
How do I complete an Assignment?
Please see this Student Reference Guide to Completing an Assignment.
I forgot to add my assignment number.
If you have already completed the assigned course and forgot to add your assignment number, go to Your Courses and Assignments. Find the course you completed in your dashboard. Click the three dots to the right of the course and click on “Add Assignment Number” in the drop down menu. Add your assignment number and click ENTER. You will immediately see your assignment number on the course record and your faculty will see it in their scores spreadsheet.
How do I find the answers to the Case Studies?
NEW Case Studies and Online Test Feature!
The Case Studies have been updated! If you are looking for a case number that is no longer available, click here. Faculty members no longer need to provide their students with the answers! Students can take the test online and immediately get their score! If you are a faculty member wishing to see the test answers, please contact customer service.
COMING SOON! Case Study Assignment Feature – you will be able to:
- Create a Case Study Assignment
- Share the assignment number with your students
- Students complete the test(s)
- Visit dentalcare.com and SEE your students’ scores or download them into an excel spreadsheet.
What is your product donation policy?
There is no fair way to select some groups without denying others that are equally deserving. Therefore, these donations are made through existing partnerships. In the United States, we make product donations to Feeding America and their affiliates. You may want to visit their website and search their affiliate network to see if there is one near you. We also provide product in response to disasters, emergencies, and humanitarian efforts. In these instances, we work with already identified partners.
How can I submit an idea for a new product?
We offer one centralized system for idea submissions. To submit your idea and review our guidelines go to click here.
How do I apply for a job at Procter & Gamble?
To begin the application process, please check out the "Careers" section of Procter & Gamble's corporate website. The URL is www.pg.com.
Is it ok to use images from the dentalcare.com website?
Our policy regarding using images from the dentalcare.com website is to provide permission if all of the following conditions are met
- You are a non profit company/agency
- They are used for educational purposes only
- The following credit is given: "Permission granted by Crest + Oral-B"
Can I recycle any of my Crest or Oral-B products?
Yes! Send us your used dental care products including toothbrushes, brush heads, toothpaste tubes, mouthwash containers, floss containers, floss string, and floss picks. The sustainability effort “Recycle on Us” sponsored by Crest + Oral B, will organize, sanitize, and recycle it all for you—giving recycled plastics entirely new life Find out more here.
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