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Dentalcare FAQs

Have a question? Review the most commonly asked questons in customer service!

dentalcare.com - Why will my profile update not submit?

I've lost my password on dentalcare.com, how do I retrieve it?

I'm a new dentalcare user. How do I register?

How do I find my Crest + Oral-B representative?

How do I schedule a Teach and Learn?

How do I register for a user account for the Crest + Oral B ProShop?

I can’t register or log into my ProShop account.

How do I order Manual Bundles on Crest + Oral B ProShop?

How do I make changes to my Auto Shipment in ProShop?

How do I make changes to my Crest + Oral B ProShop Account?

Where can I find my completed CE courses?

I completed a course but cannot find my certificate.

Will my CE Certificate be sent to the CE Broker?

Will my CE Certificate be sent to the AGD?

Are your CE courses ADA CERP approved?

How do I create an Assignment?

How do I complete an Assignment?

I forgot to add my assignment number.

How do I find the answers to the Case Studies?

What is your product donation policy?

How can I submit an idea for a new product?

How do I apply for a job at Procter & Gamble?

Is it ok to use images from the dentalcare.com website?

Can I recycle any of my Crest or Oral-B products?

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Ordering Products

If you have any questions regarding online orders, feel free to call us at this number during the hours listed below. We'd be happy to assist you.


1-800-543-2577
Monday - Friday
9:00 AM to 5:00 PM - Eastern Standard Time