Guidelines for Effective Patient Conversations
COURSE NUMBER: 703
Roger P. Levin, DDS
Credit Hours:
1 Hour(s)
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This course will introduce the concept of guided conversations and why effective communication with patients is so critical to the management systems that allow practices to operate efficiently and effectively. The concept of guided con...
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Overview
This course will introduce the concept of guided conversations and why effective communication with patients is so critical to the management systems that allow practices to operate efficiently and effectively. The concept of guided conversations (sometimes referred to as scripting), while not new, is effectively integrated into only a minority of practices. The course will outline the reasons guided conversations should be used with patients and how to implement them and train the team. All doctors and team members can improve their communication skills, and thereby practice performance, by understanding the psychological factors involved with creating the proper communication guidelines for every patient conversation and how that will improve patient cooperation and results.
Intended Audience:
Dentists, Dental Hygienists, Dental Assistants, Dental Students, Dental Hygiene Students, Dental Assisting Students, Office Managers
Date Course Online:
Sep 24, 2024
Last Revision Date:
NA
Course Expiration Date:
Sep 23, 2027
Cost:
Free
Method:
Self-instructional
AGD Subject Code(s):
550
Technical Requirements:
Stable internet connection and the latest version of browser and device software are recommended.
Learning Objectives
Upon completion of this course, the dental professional should be able to:
- Understand how guided conversations can improve every patient interaction.
- Identify the obstacles to using scripts in the dental practice.
- Review a sample guided conversation for the new patient phone call and understand what makes it effective.
Disclaimers
P&G is providing these resource materials to dental professionals. We do not own this content nor are we responsible for any material herein.
Participants must always be aware of the hazards of using limited knowledge in integrating new techniques or procedures into their practice. Only sound evidence-based dentistry should be used in patient therapy.
Note: Registration is required to take test.
Submission Information
Academy of General Dentistry (AGD) Submission For credit transfers to appear in your AGD account in real time, make sure to add your AGD membership number in the field provided on the “Share Your Test Score” page.
CE Broker For all states that use CE Broker for licensure, “proof of completions” are electronically reported the first of every month. If a course was taken in November, the “proof of completion” will be submitted the beginning of December.
Recognition
Approved PACE Program Provider
THE PROCTER & GAMBLE COMPANY
Nationally Approved PACE Program Provider for FAGD/MAGD credit.
Approval does not imply acceptance by any regulatory authority or AGD endorsement.
8/1/2021 to 7/31/2027
Provider ID# 211886
AADH Approved Program Provider
Procter & Gamble is designated as an approved Provider by the American Academy of Dental Hygiene, Inc. #AADHPGC (January 1, 2024-December 31, 2025). Approval does not imply acceptance by a state or provincial Board of Dentistry. Licensee should maintain this document in the event of an audit.
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