The Collections System
COURSE NUMBER: 706
Roger P. Levin, DDS
Credit Hours:
1 Hour(s)
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Collections are one of the most essential systems and processes in a dental practice. Understanding the methodology behind collections ensures the practice will have the proper cash flow and income necessary to function at the highest level...
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Overview
Collections are one of the most essential systems and processes in a dental practice. Understanding the methodology behind collections ensures the practice will have the proper cash flow and income necessary to function at the highest level. Many practices do not have a realistic view of the practice’s status with collections, primarily due to bad debt being carried over time. This course will explain how to maximize collections and the impact it will have on running a highly efficient practice with excellent customer service, while creating high levels of patient case acceptance.
Intended Audience:
Dentists, Dental Hygienists, Dental Assistants, Dental Students, Dental Hygiene Students, Dental Assisting Students, Office Managers
Date Course Online:
Jan 22, 2026
Last Revision Date:
NA
Course Expiration Date:
Jan 21, 2029
Cost:
Free
Method:
Self-instructional
AGD Subject Code(s):
550
Technical Requirements:
Stable internet connection and the latest version of browser and device software are recommended.
Learning Objectives
Upon completion of this course, the dental professional should be able to:
- Learn the evolution of the collection of fees in dental practices and the relationship between the efficient process to collect money owed to the practice and practice production.
- Learn the exact steps of a collection process, using varying financial options to create convenience and opportunity for patients and financial success for the practice.
- Learn why many practices struggle to collect fees and the importance of collecting at time of service.
Disclaimers
- P&G is providing these resource materials to dental professionals. We do not own this content nor are we responsible for any material herein.
- Participants must always be aware of the hazards of using limited knowledge in integrating new techniques or procedures into their practice. Only sound evidence-based dentistry should be used in patient therapy.
Note: Registration is required to take test.
Submission Information
Academy of General Dentistry (AGD) Submission For credit transfers to appear in your AGD account in real time, make sure to add your AGD membership number in the field provided on the “Share Your Test Score” page.
CE Broker For all states that use CE Broker for licensure, “proof of completions” are electronically reported the first of every month. If a course was taken in November, the “proof of completion” will be submitted the beginning of December.
Recognition
Approved PACE Program Provider
THE PROCTER & GAMBLE COMPANY
Nationally Approved PACE Program Provider for FAGD/MAGD credit.
Approval does not imply acceptance by any regulatory authority or AGD endorsement.
8/1/2021 to 7/31/2027
Provider ID# 211886
AADH Approved Program Provider
Procter and Gamble is designated as an approved provider by the American Academy of Dental Hygiene, Inc. #AADHPGC (January 1, 2026 - December 31, 2027). Approval does not imply acceptance by a state or provincial Board of Dentistry. Licensee should maintain this document in the event of an audit.
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