Emergency Medical Service Contact

Once the determination is made that involvement of EMS is necessary, their prompt arrival is crucial. To facilitate this, the following information should be given to the EMS operator:

  • The location of the emergency with the names of cross streets and the office and room number.
  • The telephone number from where the call is being made.
  • What happened - an accident, a medical condition, a reaction during treatment.
  • How many people need help?
  • The condition(s) of the victim(s).
  • What aid is being given to the victim(s) (CPR, drugs, AED)?
  • Any other information requested.

To ensure the EMS personnel have no more questions, do not hang up until after the operator terminates the phone call.