There are many situations we encounter in the dental practice that cause us stress: difficult relationships with co-workers and patients, financial situations and unexpected daily events and mishaps. Stress can’t be eliminated completely, nor do we want to eliminate it completely. Some stress is healthy and propels us toward greater productivity. It’s when stress becomes too excessive in our practice for us to manage, that it causes emotional instability and personal problems.
The first step in controlling stress in the office is to assess the emotional makeup of the practice and our ability to react to stress provoking situations. It’s only then we can take steps to create emotional stability and tranquility in the office setting.
Directions: Rate each statement on a scale of 1 to 5 with 1 being virtually not at all, and 5 being absolutely true. Place your number on the line provided total your score at the end of each section. Remember the goal of the assessment is to give you a starting point for your journey to success. Don't be disappointed if you fall short of perfect scores at this point in time. Your scores will increase as you make progress on your journey to Total Success. Interpretation of the scores will be discussed at the conclusion of the section.Professional Emotional Health Assessment
|Rate the following statements from 1 [Virtually not at all] to 5 [Absolutely true]:|
|1.||Team members (dentist and staff) enjoy rather than dread going to the office.|
|2.||Team members get along well with each other.|
|3.||Team members describe the practice as a "fun place to work".|
|4.||As the team leader I create a positive spirit for the practice.|
|5.||Team members are satisfied with their total compensation package (salary, benefits, and vacation).|
|6.||Team members understand their responsibilities and are provided with detailed job descriptions.|
|7.||Teams members are empowered to make decisions regarding how to perform their job without fear of consequences for mistakes.|
|8.||Team members can express themselves without repercussions.|
|9.||Team members are constantly provided with constructive feedback (praise and criticism) on their job performance.|
|10.||Team members are encouraged to confront and deal with uncomfortable situations rather than hide from them.|
|11.||Team members are aware of the philosophy and goals of the practice and how it relates to customer (patient) service.|
|12.||The slogan "service with a smile" is a practice philosophy.|
|13.||Team members are sensitive to patient fears as related to dental treatment (pain, financial, and time commitment).|
|14.||Patients are invited to critique and provide suggestions to the practice via surveys.|
|15.||A service recovery strategy is in place to correct a situation when things go wrong with patient relationships.|
|16.||I feel that my schedule is arranged so that I can accomplish everything I need to do and not feel stressed.|
|17.||I don’t obsess over events and situations that have occurred in the office and the outcome can no longer be changed.|
|18.||I am satisfied with the extent of every team member's contribution to the success of the practice.|
|19.||The demands of the practice do not place excessive demands on my personal life.|
|20.||I would encourage others to follow in my footsteps.|
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