Summary

The main purpose of guided conversations is to advance the effectiveness and efficiency of the practice systems. Systems are the key to success in any dental practice, and the level of success will usually be directly proportional to the quality of the systems. However, adding scripting to facilitate guided conversations with patients will help them to be more cooperative, which will enhance both practice operations and patient relations. All practices should have guided conversations for every system, with some systems requiring multiple scripts, as necessary.

Guided conversations not only create a perception of trust and good customer service, but by encouraging patient cooperation with practice systems and protocols, they help to save time and effort. The conversations alone can increase practice production significantly by eliminating waste of time that can be used more effectively for other practice opportunities.

Do not underestimate the power of guided conversations. Even dentists, who often think they do not need it, can benefit greatly. There are few other practice opportunities that can accomplish so much through the addition of one strategic concept.