Communication plays a very significant role in hygiene appointments. In addition to the many preventive and diagnostic procedures the hygienist performs for her patients, she also takes responsibility for educating patients about how to care for their teeth and gums at home. This combination of clinical and educational duties keeps a hygienist very busy, but training with scripts will enable her to address additional informational needs without increasing time pressure or stress.
If properly trained in interpersonal communications, your hygienist can contribute to patient satisfaction and practice success in four main areas:
Discuss these communications opportunities with your hygienist and provide training centered on scripts. You’ll be empowering her to improve her interpersonal skills and make the hygiene department an even greater asset at your practice.
This resource was provided by Levin Group, a leading dental consulting firm that provides dentists innovative management and marketing systems that result in increased patient referrals, production and profitability, while lowering stress. Since 1985, dentists have relied on Levin Group dental consulting to increase production.
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