The very last step in the New Patient Experience is, in a way, the most important. Let’s suppose that your front desk coordinator has handled the initial new patient call skillfully… your entire team has helped introduce the new patient to the practice in a warm and trust-building way… and you have excelled chairside. Even so, the new patient could turn out to be no patient at all if you don’t schedule him or her for the next appointment.
At a time when there are fewer patients to go around, you can’t afford to let any new patients slip away. Though you may make a powerful first impression, you need to ensure that the relationship continues. Here’s how:
The New Patient Experience is designed to result in a long-lasting, mutually beneficial relationship between patients and your practice. To accomplish this, be sure to secure that second appointment by the end of the first.
This resource was provided by Levin Group, a leading dental consulting firm that provides dentists innovative management and marketing systems that result in increased patient referrals, production and profitability, while lowering stress. Since 1985, dentists have relied on Levin Group dental consulting to increase production.
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