New Patient Experience

In the business world, many companies struggle to find ways to build relationships with customers, or prospective customers. Relationship marketing, as this is known, can yield sub...

The very last step in the New Patient Experience is, in a way, the most important. Let’s suppose that your front desk coordinator has handled the initial new patient call skillfull...

In the course of a practice-patient relationship, the first dental appointment is a momentous event. Handled well by you and your staff, it will affirm the patients’ decision to ma...

The New Patient Experience—with its relationship-building first phone call and warm welcome to the office—has a strong customer service focus. But the main event occurs in the trea...

Of all the non-clinical activities in your office, taking the first phone call from a prospective patient may very well be the most critical. Your dental front desk coordinator—or ...