The New Patient Experience—with its relationship-building first phone call and warm welcome to the office—has a strong customer service focus. But the main event occurs in the treatment area when you examine new patients for the first time. What you do at the dental exam stage can have a tremendous impact on your patients’ oral health as well as on practice production for years to come.
To make the most of this clinical introduction to your practice, perform a comprehensive Five Phase Exam, which consists of:
The Benefits of a Comprehensive Approach
There are many ways a comprehensive exam during patients’ first visit will benefit your practice. They include:
This resource was provided by Levin Group, a leading dental consulting firm that provides dentists innovative management and marketing systems that result in increased patient referrals, production and profitability, while lowering stress. Since 1985, dentists have relied on Levin Group dental consulting to increase production.
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