Of all the non-clinical activities in your office, taking the first phone call from a prospective patient may very well be the most critical. Your dental front desk coordinator—or anyone else who may be covering the phones—must be ready to shift immediately into a carefully scripted conversation with several important objectives.
You want new callers to come into your practice in the right frame of mind. You also need to be prepared to provide an excellent New Patient Experience. To meet these goals, here’s what the Front Desk Coordinator must be trained to accomplish in the space of just a few minutes:
Train your front desk coordinator with scripts to handle this long list of responsibilities. She’ll soon be taking new patient calls smoothly and effectively… even if your office is chaotic when the phone rings.
This resource was provided by Levin Group, a leading dental consulting firm that provides dentists innovative management and marketing systems that result in increased patient referrals, production and profitability, while lowering stress. Since 1985, dentists have relied on Levin Group dental consulting to increase production.
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