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Scripting

Patient communication matters now more than ever. Scripting is one of the best tools for managing the patient experience. Use scripts to make sure every patient interaction is a positive one…

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Customer Service

Unfortunately, excellent dentistry alone does not guarantee that your practice will succeed, because patients tend to think that all dentists have comparable clinical knowledge and...

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Patient Problems

Some problems will inevitably arise between your practice and your patients, even though you’ve done everything in your power to avoid such situations. You can’t prevent these issu...

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Phones

In spite of all the remarkable advances in communications technology, ordinary telephones still serve as a lifeline for dental practices. Most patient-practice relationships begin ...

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Power Words

A simple conversational technique enables anyone—even the most reserved person—to convey energy, enthusiasm and excitement. The italicized words in that last sentence are known as ...

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Welcoming Patients

To stand out in a crowded field, your practice needs to consistently “WOW” patients. Dental scripts have the power to elevate your customer service from ordinary to extraordinary. ...

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