You recommended dental treatment to the patient, explaining the situation, pointing out the benefits, and answering all questions. Yet the consult did not end in case acceptance. Although the patient didn’t say no, she didn’t say yes either. She said she would “have to think about it.”
Unless experiencing pain or otherwise clearly in need of dental care, patients often hesitate before committing to treatment… especially if it will be costly. Not many years ago, dentists could afford to walk away from such cases and leave it to patients to bring up the subject again. Now, it makes sense for you to follow-up when no decision has been made. The challenge is to do so without applying undue pressure. Here are some suggestions:
This resource was provided by Levin Group, a leading dental consulting firm that provides dentists innovative management and marketing systems that result in increased patient referrals, production and profitability, while lowering stress. Since 1985, dentists have relied on Levin Group dental consulting to increase production.
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